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Privacy Policy


1. Introduction

At Adaptig, we believe privacy and trust go hand in hand. This policy explains what data we collect, how we use it responsibly, and how you can stay in control. We only collect what’s needed to deliver our services and continuously improve your experience.

This Privacy Policy explains how Adaptig ('we,' 'us,' or 'our') collects, uses, and protects your personal data when you use our website and related services. It applies to all visitors and registered users of adaptig.ai, including trainers, participants, and corporate clients using the Adaptig Learning Management System (LMS) and associated services. We comply with the EU General Data Protection Regulation (GDPR), the Hong Kong Personal Data (Privacy) Ordinance (PDPO), and other applicable data protection laws.

2. Data Controller

Name: Juan Meza

Address: 20/F, 88 Gloucester Road, Wan Chai, Hong Kong SAR

Email: [email protected]

For users in the European Union, we are in the process of appointing an EU representative to facilitate GDPR-related inquiries.

3. Data We Collect

We may collect the following categories of information:

Directly provided data: Name, email address, phone number, job title, company name (e.g., via contact forms, onboarding, or newsletter sign-ups).

Automatically collected data: IP address, browser type, device information, pages visited, session duration, and other technical information collected through cookies and similar tracking technologies.

4. Purpose and Legal Basis

We process your personal data only where permitted by law, under the following legal bases:

  • Responding to inquiries and providing our services – Art. 6(1)(b) GDPR (contract performance)
  • Improving our website, user experience, and services – Art. 6(1)(f) GDPR (legitimate interest)
  • Marketing communications (e.g., newsletters) – Art. 6(1)(a) GDPR (consent)

5. Third-Party Services

We may share your data with carefully selected service providers who help us operate our website and deliver services. All partners are contractually required to protect your data and use it only for agreed purposes.

Hostinger – Website & LMS hosting (USA) – GDPR compliant

Google Analytics – Site usage analytics (EU/USA) – IP anonymization

Stripe, Inc. – Payment processing (USA) – Standard Contractual Clauses (SCCs)

Google Forms – Enrollment forms (EU/USA) – GDPR compliant

We do not sell or trade personal data under any circumstances.

6. Cookies and Tracking

Our website uses cookies for functionality and analytics. Non-essential cookies are only set with your consent via our cookie banner. Read our full Cookie Policy below.

Cookie Policy

1. What Are Cookies? Cookies are small text files stored on your device to help us recognize your browser, remember preferences, and understand site usage.

2. Types of Cookies We Use:

  • Essential cookies (no consent required): Enable core functions such as security, login, and language preferences.
  • Analytics cookies (consent required): Help us understand website traffic and usage patterns (e.g., Google Analytics with IP anonymization).
  • Marketing cookies (consent required): Track visitors for advertising relevance (currently not in use; may be introduced later with consent).

3. Legal Basis: Essential cookies rely on our legitimate interest (Art. 6(1)(f) GDPR). All other cookies are used only with your consent (Art. 6(1)(a) GDPR), which you may withdraw at any time.

4. Cookie Duration: Session cookies are deleted when your browser closes. Persistent cookies are stored for up to 13 months unless deleted earlier.

5. Managing Cookies: You can change or withdraw your consent anytime through our cookie banner or browser settings. Disabling essential cookies may affect website functionality.

6. Contact: For questions about our cookie use, email [email protected].

7. Data Retention

We store personal data only as long as necessary for the purposes described or as required by law. When no longer needed, data is securely deleted or anonymized.

8. Your Rights Under GDPR

You have the right to access, correct, or delete your personal data; restrict or object to processing; withdraw consent at any time; receive a copy of your data in portable format; and lodge a complaint with your local data protection authority.

To exercise these rights, contact us at [email protected].

9. International Data Transfers

If we transfer data outside the EU / EEA (for example, to the United States), we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. This includes encrypted data transmission (SSL), limited employee access on a need-to-know basis, secure infrastructure, and ongoing monitoring of our systems.

11. Use of AI Tools

In certain cases, we may use AI-powered tools to enhance our services — for instance, summarizing anonymized feedback or optimizing web content. These tools operate under strict internal controls and never process personal data without consent or anonymization.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal or operational changes. Updates will be published on this page with a revised 'Last updated' date.